Shipping policy

Shipping Policy

At Sorellaine, we aim to deliver your pieces as seamlessly as they fit into your lifestyle.

Processing Time

All orders are processed within 1–3 business days.
Once your order is confirmed, you’ll receive a confirmation email, followed by a shipping notification with tracking details as soon as your order is on its way.

Shipping Time

Estimated delivery times vary depending on your location:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–14 business days

Please note that delivery times may vary during peak seasons or due to external factors such as customs or carrier delays.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly indicated on the website.

Order Tracking

Once your order has shipped, you will receive a tracking number via email so you can follow your package every step of the way.

Delays & Responsibility

While we work with trusted shipping partners, Sorellaine is not responsible for delays caused by carriers, customs, or unforeseen circumstances.

Incorrect Address

Please ensure your shipping details are accurate at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your package arrives damaged or is lost in transit, please contact us at [your email here] within 48 hours of delivery so we can assist you.

If you have any questions, feel free to reach out to us anytime—we’re here to help.